Stoke on Trent Hotels
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PopularHighly Rated
Reviews summaries
The Upper House, nestled in the picturesque Staffordshire countryside, offers a serene and memorable retreat for its guests. Visitors frequently praise its idyllic location, which combines natural beauty with proximity to local attractions like the World of Wedgwood and the Trentham Estate. The historic building and well-maintained gardens provide an inviting atmosphere for leisurely strolls and relaxation. Modern amenities and facilities complement the property's countryside charm, offering a blend of comfort and historical allure. The dining experience at The Upper House is highly lauded, particularly the breakfast which is described as excellent and delicious by many. Guests appreciate the extensive range of high-quality food options, including standout dishes like eggs benedict and kippers. The service in the breakfast dining area is generally considered top-notch, contributing to the overall positive experience. Dinner offerings are similarly praised for their quality and reasonable pricing with the environment and service enhancing the dining experience. Though some guests mention occasional menu limitations and food preparation inconsistencies, these are rare and do not overshadow the overall satisfaction. The rooms at The Upper House receive high praise for their cleanliness, comfort and tasteful decor. Many rooms offer beautiful views or balconies, adding to the serene ambiance. Though some reviews note variability in room sizes and temperature control, most guests find their accommodations spacious, well-equipped and comfortable. The attention to detail, such as clean linens and elegant furnishings, underscores the commitment to guest satisfaction. The hotel is renowned for its impeccable cleanliness with guests frequently emphasizing the spotless condition of rooms and common areas. The housekeeping team ensures that every corner of the property is well-maintained, contributing to a serene and hygienic environment. Staff at The Upper House are consistently highlighted for their friendliness, professionalism and attentiveness. Guests feel genuinely welcomed and well-cared for with staff often going above and beyond to meet their needs. This warm and accommodating service significantly enhances the overall guest experience. For families, The Upper House offers a welcoming and accommodating atmosphere with spacious family rooms and areas suitable for family events and activities. The surrounding walking paths provide a safe and enjoyable environment for children to explore. WiFi service receives mixed reviews with many guests finding it fast and reliable, while others encounter connectivity issues. Though generally adequate, some guests suggest improvements in speed and reliability. The beds at The Upper House are widely regarded as comfortable, contributing to a restful night's sleep. While most guests are pleased with the quality and comfort of the bedding, a few mention preferences for firmer or softer mattresses and pillows. Overall, The Upper House delivers a solid four-star experience with its combination of natural beauty, historic charm and modern amenities, making it an excellent choice for travelers seeking relaxation, comfort and exceptional service. Whether for a family getaway, business trip or leisurely escape, the hotel stands out as a top-tier destination in the heart of the Staffordshire countryside.
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DoubleTree by Hilton Stoke-on-Trent, United Kingdom
★★★★
Stoke on Trent
: Etruria Hall, Festival Way, Etruria
Reviews summaries
DoubleTree by Hilton Stoke-on-Trent generally earns positive reviews for several key aspects, particularly its well-situated location, accommodating facilities and helpful staff. Its proximity to local attractions such as Waterworld, Alton Towers and The Potteries makes it an attractive option for both leisure and business travelers, while its serene setting and convenient access to shops and transportation hubs add further appeal. Guests often commend the breakfast for its variety, freshness and generous portions. The buffet breakfast, offering both hot and cold options including vegan selections, is frequently highlighted as a standout feature. The friendly and attentive service further enhances the dining experience, making breakfast a highlight of many stays. Dinner experiences, while praised for the quality of food and accommodating dining staff, show some inconsistencies. While many diners appreciated the delicious and well-cooked meals, a number of guests pointed to issues with pricing, slow service and occasional lapses in food quality. The rooms at the hotel are generally lauded for their cleanliness, spaciousness and modern decor. Comfortable beds and well-designed bathrooms contribute significantly to a pleasant stay. Nevertheless, issues such as inadequate ventilation in rooms and occasional lapses in cleanliness and amenities have been raised by some guests. Cleanliness overall is a strong point with guests frequently noting the spotless and well-maintained condition of the rooms and common areas. This meticulous attention to hygiene contributes to an inviting atmosphere throughout the hotel. Staff at DoubleTree by Hilton Stoke-on-Trent are often highlighted as a significant asset with many guests praising their friendliness, professionalism and willingness to assist. However, a few guests noted inconsistencies in service levels, particularly in the restaurant. The free WiFi is mostly well-regarded for its reliability and speed with guests appreciating its availability throughout the hotel. However, there were a few mentions of speed issues and initial confusion over whether the service is complimentary. The gym and leisure facilities are another positive aspect with guests commending the well-equipped and spacious gym, alongside the inviting pool area. While some noted the pool's small size and occasional overcrowding, it remains a favored feature for many guests. Parking at the hotel receives mixed reviews. While there is ample, secure and convenient parking available, the additional £5 per day charge is a common point of contention among guests, who often express dissatisfaction with the unexpected fees. Family travelers find the hotel particularly accommodating with spacious rooms, thoughtful amenities for children and a warm, welcoming atmosphere. The hotel’s location and leisure facilities, including the pool and nearby family attractions, make it a popular choice for those traveling with kids. In summary, DoubleTree by Hilton Stoke-on-Trent provides a convenient and comfortable stay with a variety of amenities and friendly service, though a few areas such as dinner service and parking fees may require attention. The hotel remains a popular choice for visitors to the area, offering an overall positive experience with particular strengths in breakfast offerings, room quality and family accommodations.
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Reviews summaries
The Holiday Inn Express Stoke-On-Trent by IHG, offers a convenient and comfortable stay appreciated by many guests. The hotel's location is highly praised, making it an ideal base for various activities such as visiting Alton Towers, attending matches at the Bet365 stadium and exploring the local Potteries. Its central placement and quick access to major roads and motorways, combined with ample parking facilities, contribute significantly to a hassle-free stay. Breakfast at the hotel receives commendable feedback for its quality and variety, including hot English breakfasts and gluten-free options. Guests appreciate the substantial meal that sets them up for the day. While occasional issues with replenishment during peak times were noted, the friendly staff and overall morning dining experience remain positive highlights. Evening dining options within the hotel are restricted, but the adjoining Harvester restaurant serves as a valued alternative, praised for its food quality and convenience. Room service ensures clean and tidy accommodations with comfortable beds, though some guests have mentioned that family rooms can feel cramped with additional beds. Cleanliness across the hotel is outstanding, contributing to a welcoming atmosphere. Guest rooms and public areas are well-maintained and housekeeping ensures a spotless environment. The hotel staff are frequently lauded for their friendliness, efficiency and willingness to assist, enhancing the overall guest experience significantly. The WiFi service is generally reliable, suitable for both casual browsing and working requirements. However, there are occasional complaints regarding slower connectivity in certain areas. The parking situation is convenient and well-managed, though the additional fee of £5 per day is a point of contention for some guests. The hotel is family-friendly, offering amenities such as travel cots and providing a welcoming environment for children. While room size for families can be a drawback, the overall atmosphere and location make it a favorable choice for family outings. The beds are often described as comfortable, contributing to a restful stay. However, sofa beds in family rooms have received mixed reviews with some guests finding them less comfortable. As a three-star establishment, the Holiday Inn Express Stoke-On-Trent meets expectations with simple but satisfactory accommodations, offering good value for money. The hotel's strong points in location, cleanliness and staff service create an enjoyable and dependable option for travelers.
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Reviews summaries
Holiday Inn Stoke on Trent M6 Jct15 by IHG is located conveniently on the M6 motorway, providing easy access to various destinations. Guests deemed the hotel's location as perfect and handy with plenty of free parking available. The breakfast at the hotel is superb with a great variety of delicious and clean options making it one of the best that many guests have ever had. However, the dinner menu at the hotel's restaurant is limited and expensive, resulting in some guests choosing to eat elsewhere. Additionally, the cleanliness of the hotel is mixed with some areas being spotlessly clean while others requiring a good clean. Nevertheless, the friendly, accommodating and professional staff left a positive impression on most guests throughout their stay. While the hotel is pet-friendly, some guests found the carpets to be icky for traveling with dogs. Overall, the hotel offers comfortable and affordable amenities, perfect for families, business travellers or an overnight stay.
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Reviews summaries
The Hilton Garden Inn Stoke On Trent receives overall positive reviews, particularly highlighting its prime location, cleanliness and exceptional staff service. Situated conveniently near the Regent Theatre, Victoria Hall, the Potteries Museum and Art Gallery and major transportation hubs, the hotel offers easy access to both local attractions and amenities, making it a favorable choice for both leisure and business travelers. Additionally, the ease of parking, despite some logistical challenges, adds to its overall appeal. The hotel’s rooms are consistently praised for their spaciousness, modern decor and thorough cleanliness. Guests appreciate the comfortable beds with high-quality linens, quiet air conditioning and useful in-room amenities such as mini fridges, complimentary toiletries and ample plug sockets. Families find the connecting family rooms particularly convenient and enjoy the thoughtful touches that enhance special occasions. The hotel staff, including individuals like Ben, Ian, Mason and Chris, play a pivotal role in guests' positive experiences. They are often described as friendly, helpful and accommodating, continually going above and beyond to ensure a comfortable stay. Housekeeping also maintains high standards, consistently impressing guests with their meticulous efforts. Breakfast at the Hilton Garden Inn Stoke On Trent evokes a blend of positive and mixed reactions. Many guests commend the variety and quality of the breakfast offerings, including fresh waffles, cooked-to-order eggs and a range of hot and cold options. However, some visitors have pointed out inconsistencies in food quality and service efficiency, especially during peak times. Dinner at the hotel garners praise for its delicious and reasonably priced modern dishes, though there are some issues with service speed and menu limitations during busy periods. Despite occasional complaints about the quality and preparation of certain dishes, the friendly staff and pleasant dining ambiance receive commendations. The hotel's amenities, such as the well-maintained gym, are appreciated for their accessibility and usefulness. The free WiFi, while generally reliable and fast, does have intermittent connectivity issues reported by some guests. Parking is a crucial aspect with mixed feedback. While some find it convenient, others feel it could be better managed, particularly regarding signage and security. Reasonable parking fees are a plus, although the process of crossing a busy road with luggage can be cumbersome for some. Family accommodations at the hotel receive positive feedback with the layout of family rooms and friendly staff contributing to an enjoyable stay. Occasional issues with noise and booking alignments are noted but do not significantly detract from the overall positive experience. Overall, the Hilton Garden Inn Stoke On Trent stands out for its excellent location, cleanliness, accommodating staff and comfortable rooms, making it a reliable choice for travelers seeking a pleasant and convenient stay in the area.
Reviews summaries
The Borough Arms Hotel in Newcastle-under-Lyme is highly praised for its superb central location, making it easily accessible to local shops, cafes, restaurants and popular attractions such as Alton Towers and Trentham Gardens. Guests appreciate the convenience of ample parking, adding to the hotel's appeal for both leisure and business travelers. The dining experiences at the hotel, especially breakfast, receive favorable reviews. Guests enjoy the delicious, freshly cooked meals and the friendly, helpful staff who enhance the dining ambiance. The breakfast offers a good variety, including continental and cooked-to-order options with many finding the portions ample and reasonable in price. Despite occasional critiques about quality and service speed, the overall sentiment is positive. Dinner also earns high marks, noted for its exceptional taste, varied menu and good value for money with the bar and restaurant meals frequently praised. Room cleanliness and comfort are another positive aspect with many finding the rooms tidy and the beds comfortable, contributing to a restful stay. Despite the dated decor and occasional maintenance issues, guests appreciate the clean environment and basic amenities offered. The annex rooms, although older, provide quiet and spacious accommodations. However, some guests faced issues with noise, cold temperatures and minor cleanliness concerns. The hotel's staff is a standout feature, consistently noted for their professionalism, warmth and helpfulness. Their friendly demeanor and excellent customer service significantly enhance the guest experience, ensuring a welcoming environment. While free Wi-Fi is available, guests experience mixed connectivity, particularly in annex rooms, affecting the overall convenience. On the upside, parking is largely commended for its ample space and ease of access, despite occasional overcrowding during peak times. The Borough Arms Hotel is family-friendly with its convenient location and accommodating staff making it suitable for families visiting nearby attractions. However, some rooms may lack certain amenities like baths, which could be a drawback for families with young children. Overall, the Borough Arms Hotel offers a blend of traditional charm and basic comfort, making it a good value for money option for budget-conscious travelers. Its historic character, friendly staff and convenient location contribute to a pleasant and welcoming stay, despite minor areas needing improvement.
Reviews summaries
Potbank garners widespread acclaim for its prime location in the heart of Stoke, nestled within walking distance of numerous restaurants, shops and essential amenities, making it an excellent choice for both leisure and business travelers. Its unique blend of heritage and modernity, set on the historic Spode factory site, offers a charming experience enhanced by the convenience of an onsite restaurant and bar, plus free parking. Proximity to local attractions like Kings Hall, local bus routes, the main railway station, the Potbank Museum and Staffordshire University further adds to its appeal, particularly for tourists and special events. The breakfast experience at Potbank, served at the onsite restaurant Quarter at Potbank, earns mixed yet largely positive reviews. Guests commend the full English breakfast's quality ingredients and the friendly staff, although the 10 am opening time and the need to book in advance pose minor inconveniences. The breakfast's trendy atmosphere and quality are appreciated, despite higher pricing and occasional logistical issues. The onsite dining options extend to delightful evening meals, consistently praised for excellent food, extensive drinks and a charming atmosphere complemented by clean facilities and an inviting outdoor seating area. The standout feature is the amiable and attentive staff, creating an enjoyable dining experience that guests find convenient and memorable. The rooms at Potbank frequently receive high praise for being spacious, clean and stylishly decorated with a unique industrial aesthetic. They are well-equipped with modern amenities, comfortable beds and fully functional kitchens. The accommodations cater to diverse needs, accommodating solo travelers, families and groups with many appreciating the self-catering facilities. Although some rooms are noted as compact, they are still perceived as cozy and practical, ideal for longer stays. The ease of self-check-in process and additional conveniences like separate seating areas and kitchenettes add to the overall positive experience. Cleanliness is another strong point at Potbank with many guests lauding the spotless and well-maintained rooms, light and airy spaces and comfortable beds with quality linens. Clean and functional kitchen areas and bathrooms also receive high marks. However, occasional minor issues like finding other people’s hair in the bathroom or insufficient room supplies were mentioned but did not significantly detract from the overall cleanliness ratings. Guest interactions with the staff are generally positive with many highlighting the team's friendliness and willingness to assist. Several guests specifically mentioned individuals like Sandra, the manager, for exceptional helpfulness. While most interactions were favorable, a few guests pointed out limited responsiveness at night or perceived inattentiveness from some staff members. The beds receive mixed reviews but lean towards the positive with many guests finding them very comfortable, while a few mention preferences for softer or firmer mattresses. Minor complaints about old or noisy beds were noted but did not dominate the overall sentiment regarding sleep quality. Potbank stands out for providing commendable value for money with budget-friendly accommodations and practical amenities like kitchenettes, making it a cost-effective choice for both short and extended stays. Despite minor operational issues, such as unclear signage and early bar closures, it remains a highly recommended option for those seeking an economical and comfortable stay with the added charm of a historical setting.
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Reviews summaries
The Weathervane Hotel by Greene King Inns receives substantial praise from guests, largely due to its strategic and convenient location, especially for those visiting nearby attractions like Alton Towers. The hotel's placement near major motorways and local amenities such as supermarkets and dining options, including an on-site pub, appeals to travelers seeking accessibility and ease. The breakfast service at the hotel is generally well-received with guests appreciating the variety, including full English and continental options. Some issues were noted with food quality and service speed, but the overall sentiment leans positive, describing the breakfast as tasty and good value for money. Dinner at the on-site Hungry Horse pub is also well-received with guests enjoying the quality and value of the food, along with a diverse menu catering to various dietary preferences. Some service inconsistencies were reported during busy times, but the majority of diners found their experience satisfying. Guest reviews on the hotel rooms highlight spaciousness and comfort, particularly appreciating the clean and well-maintained accommodations. However, many pointed out that the rooms appear dated and in need of refurbishment with mentions of worn furniture and outdated bathrooms. Despite these concerns, the practical layout and quiet surroundings are noted advantages. Cleanliness receives mixed feedback. Many guests found their rooms spotless and comfortable, though others indicated areas needing improvement, particularly in bathrooms and communal spaces. The hotel could benefit from better attention to detail to enhance the guest experience. The staff at the Weathervane Hotel are consistently praised for their friendliness and helpfulness, contributing significantly to the positive atmosphere. Guests found the team efficient, attentive and welcoming, which enhances the overall appeal of the hotel. Free WiFi is available and generally appreciated by guests with most finding it reliable and fast enough for their needs. However, some did experience connectivity issues and occasional drops in service. The hotel is a popular choice for families, offering spacious family rooms and practical amenities like ample parking. Its proximity to family-friendly attractions and a variety of dining options nearby adds to its appeal. Despite minor issues such as occasional cold rooms and breakfast service hiccups, families generally report an enjoyable stay. Bed comfort receives varied feedback with many guests finding the beds clean and comfortable, although inconsistencies in mattress firmness were noted. Sofa beds, in particular, received some criticism for discomfort. In terms of accessibility, the hotel makes commendable efforts with accessible rooms, ramps and parking spots. However, some areas need improvement, such as the limited number of accessible bathrooms and the absence of a lift. Overall, the Weathervane Hotel by Greene King Inns is valued for its strategic location, friendly staff and practical amenities, offering a comfortable stay despite some areas needing updates and better attention to detail.
Reviews summaries
The Sutherland Arms provides a welcoming and comfortable accommodation experience, characterized by its well-regarded hospitality and convenient location. Guests find the hotel ideally situated for exploring notable areas within Stoke-on-Trent, offering easy access to local shops, restaurants, and attractions like Trentham Gardens. While the area’s visual appeal is mixed, the friendliness of the staff and the cleanliness of the property leave a memorable impression. The communal kitchen attracts positive feedback, allowing guests to enjoy a flexible, self-service breakfast with a variety of options catering to different dietary needs. This setup is complemented by a warm pub atmosphere known for its good selection of ales and a well-appreciated Sunday roast, making weekend dining a highlight. Rooms at The Sutherland Arms receive high praise for their comfort and cleanliness, with bright, spacious designs that feel like a home away from home. The comfort of the beds, accompanied by quality linens and thoughtful amenities, ensures restful nights for guests. Both the rooms and communal areas maintain an impeccable standard of cleanliness, enhancing the overall sense of comfort. Above all, what stands out is the exceptional standard of service provided by the staff. Guests regularly commend the team for their warm, attentive, and helpful nature, with mentions of hosts like Ken, Justin, Steve, and Hayley contributing to a homely atmosphere. Their dedication to guest satisfaction is a recurring theme, cementing The Sutherland Arms’ reputation as a truly hospitable stay. While some reviews point out minor challenges, such as parking and dining options during weekdays, the overall experience is positive, underscored by excellent service, cleanliness, and comfort. The Sutherland Arms emerges as a favorable choice for travelers seeking a comfortable and welcoming environment at a good value.
Reviews summaries
Tollgate Hotel & Leisure is frequently praised for its practical and attractive location, providing a convenient base for exploring nearby attractions such as Alton Towers, Trentham Estate and the Bet 365 stadium. The hotel offers ample parking directly outside the rooms, adding to the ease of access and overall convenience. The tranquil surroundings, overlooking a cricket ground, contribute to a peaceful retreat that is further enhanced by the spacious and clean rooms. Many guests found the rooms comfortable and well-suited for families with additional compliments on the quality of bedding. Breakfast receives favorable mentions for its quality and the friendly service of the staff. Guests appreciated the variety and freshness of the breakfast offerings, making it a solid start to the day. Dinner, while receiving positive remarks on the quality and taste when available, faced some inconsistencies regarding availability and preparation, leading a few guests to dine elsewhere. The staff at Tollgate Hotel & Leisure are consistently highlighted as a standout feature with numerous reviews applauding their friendliness, helpfulness and attentiveness. This level of service greatly enhances the guest experience, ensuring a welcoming and comfortable stay for many visitors. However, there are areas that require attention and improvement. The rooms, while spacious and clean, show signs of wear and tear with mentions of outdated decor, maintenance issues and occasional cleanliness lapses. The Wi-Fi service has been a common point of dissatisfaction with many guests reporting that it is either unavailable or non-functional, which is a significant inconvenience for those who depend on connectivity. Overall, Tollgate Hotel & Leisure offers a comfortable and budget-friendly stay with strengths in staff service, convenience and location. However, potential guests should be aware that while the hotel provides good value for money and a generally pleasing experience, it may not fully meet the expectations of those seeking a true four-star experience due to some inconsistencies and areas in need of improvement.